BelGlow marketplace policy
Seller Delivery Policy
How fulfillment works when independent sellers receive an order.
Effective October 21, 2026
Seller responsibility
Each independent seller is responsible for preparing the products they sell and arranging delivery or pickup with the customer. BelGlow hosts the order and communication records but is not the delivery carrier.
Delivery arrangements
The seller should contact the customer using the order details, confirm any seller delivery charge before fulfillment when it was not collected at checkout, and provide a realistic delivery or pickup timeframe.
Tracking and updates
Sellers must keep the order status current and provide carrier or tracking information when available. Customers can use their BelGlow account or guest order tracker to follow recorded updates.
Delays and failed delivery
Sellers must promptly inform the customer about delays or delivery problems. Customers should contact the seller through the order process or submit a BelGlow support request when help is needed.
Questions about this policy? Contact BelGlow support.