BelGlow marketplace policy
Returns and Refunds
The marketplace process for cancellations, returns, and refunds.
Effective October 21, 2026
Seller return terms
Independent sellers set a return window in their storefront settings, subject to BelGlow’s minimum marketplace standards and applicable law. Hygiene-sensitive or opened beauty products may be ineligible unless defective, damaged, incorrect, or misrepresented.
Requesting help
Customers should submit a cancellation, return, or refund request from their order record. Guest customers may use the order tracker or Contact page. Include the affected item, reason, and relevant evidence.
Review and resolution
BelGlow may coordinate with the seller, review order and delivery records, and request photographs or other evidence. Approval is not automatic and depends on the product condition, timing, seller policy, and reason.
Refund timing
Approved refunds are recorded through the original or agreed method. Processing time depends on the final payment method. Delivery charges may be excluded unless the seller failed to fulfill correctly.
Questions about this policy? Contact BelGlow support.